At Levi Treks, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below:

Returns

  • Products may be returned within 7 days of delivery if they are:
    • Unused, unopened, and in their original packaging.
    • Free from damage or wear caused after delivery.
  • Certain items, such as perishable goods, clearance items, or personal-use products (e.g., hygiene-related gear), are non-returnable.

Return Process

  1. Contact us at 📧 [email protected] within 7 days of receiving your order.
  2. Provide your order number, reason for return, and photos (if applicable).
  3. Our team will review your request and provide instructions for returning the product.
  4. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refunds

  • Refunds are only issued for approved returns.
  • Since we only accept Cash on Delivery (COD) payments, refunds will be provided as:
    • Store Credit / Gift Voucher for future purchases, or
    • Cash Refund at the time of product pick-up (where applicable).
  • Refunds will be processed within 7–10 business days after we receive and inspect the returned product.

Exchanges

  • In some cases, products may be exchanged for the same item or an alternative of equal value (subject to availability).

Damaged or Incorrect Items

  • If you receive a defective or wrong item, please contact us immediately at 📧 [email protected] with your order details and photos. We will arrange a replacement or refund at no additional cost.

Contact Us

For all return and refund inquiries, please reach out to:
📧 [email protected]